Digital Service Delivery
Technology makes great things happen. Through our sophisticated digital delivery service and CRM solutions, we empower organisations to seamlessly connect with their people, inspiring positive change and improving personal outcomes in the process.
Transform your customer journey and boost operator efficiency – all while lowering costs – with our Oracle Cloud CX platform, Oracle Service Cloud. Support tools like web self-service, smart assistant, mobile and live chat services allow your team to support more customers at once with ease, via the channels they feel most comfortable using.
Oracle Service Cloud unifies communications, enhances your CRM efforts and ultimately, improves the customer experience. It also provides you with invaluable analytics and insights to inform your communication strategy and offer top level service and support to every single customer.
Oracle Service Cloud
Connect Assist has been an Oracle Gold partner since 2011 and are a leading CRM configuration house.
Oracle Service Cloud is a hub that combines contact centre applications and customer service systems.
It comprises a comprehensive set of tools to facilitate social, web and contact centre customer services in one platform, enabling advisors to boost the service they offer customers and improve their overall experience and outcomes. Making it our digital service delivery platform of choice.
Customer Service Delivery
Today’s customers have high expectations – but Oracle empowers your service to deliver.
Many service users today expect to have control over when and how they access information and engage with services. Our digital delivery services allow this.
Service users and support staff alike benefit from the Knowledge Base, which uses self-learning technology and social knowledge learning to keep content up to date.
Social media, mobile, webchats, phone calls, text – there’s a range of communications channels these days that allow service providers to strengthen engagement with customers. You can’t provide quality digital delivery without engaging customers on all platforms.
Social Media Management
Successful organisations today are social organisations. Social media channels, including Facebook, Twitter and Instagram, provide a great way for organisations to inform, communicate with, and learn about their client base.
Customer Satisfaction / Surveys
To ensure you’re providing the very best service for your service users, you can request feedback using Oracle’s customer satisfaction surveys.
Oracle Intelligent Advisor
Customers’ expectations are constantly changing. So how do you provide a personalised service to everyone, when everyone requires different answers?
Oracle Intelligent Advisor is a fully agile automation tool that allows you to adapt to your customers’ needs quickly and easily. Detailed analytics are provided throughout each step of the customer journey to help optimise experiences and avoid any inconsistencies.
SharePoint is our secure, web-based collaborative platform for storing vital content, resources and applications and sharing them across our organisation and with our partners.
It enables teams to collaborate seamlessly, breaking down silos to improve the service provided for customers.
As an organisation, we view success not just within the confines of own business growth but also through the success of our people, our clients and their end customers. Our philosophy is that only through their success, can we assure our own.
There is no universal single measure of what success looks like for a client. It’s different for everyone. Some are looking to modernise their technology and contact centre operations, others are looking to make a key difference in people’s lives, others look to drive efficiency.