Call Centre Overflow Services

If you operate your contact centre services in-house, you might find that call volumes sometimes exceed your capacity. High call volumes can mean that calls go unanswered, potentially leaving your clients without support during busy periods. Our overflow call centre services can come to your rescue.

Our overflow call handling services provide complete overflow services for your organisation. You can choose whether to contract us to provide back-up at set times, such as evening and weekend peaks, or whether to re-route calls to us whenever your own lines are busy. We have the overflow call handling skills and experience to ensure your business runs as smoothly as possible.

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Call Centre Overflow Services

Seamless Overflow Call Handling

Whatever the overflow call handling scenario, you can be assured that with our overflow call center services your customers will have a seamless experience. Our advisors will provide an answering service and communications just like a member of your team. Providing your customers with the excellent customer service they deserve.

Our Commitment to You

If you operate your customer services in-house, you might find that call volumes sometimes exceed your capacity. This can often result in unanswered calls, leaving stakeholders without the support, guidance or assurance they are looking for.

At Connect Assist, we know that from your perspective as well as your stakeholders’, letting calls slip through the net just isn’t good enough. This is why our specialist, overflow call answering services are available to your organisation; to make sure you never miss an opportunity to do what you do best. We provide complete customer support and ensure complete customer satisfaction on your behalf.

What We Offer

Our overflow call handling service provides complete assurance for your business. From charitable organisations to the private sector, we understand that no two businesses are the same, and neither are their customer services.

Our services can be moulded to your specific requirements. You can contract us to provide back-up at set times, such as evening and weekend peaks when call volumes are at their highest, or to simply re-route calls to our lines whenever your own are busy.

We have the overflow call handling skills and experience to ensure your business runs as smoothly as possible. When your back is up against the wall, and it seems as though workloads are overwhelming, we can be there to help.

The Benefits

With any outsourced services for your organisation, there is a natural uncertainty about whether you will see results that align with your core values. At Connect Assist we make sure your brand and values are central to all the services we provide, and our overflow call handling services are no exception.

Whatever the call handling needs during your busy periods, you can guarantee that with our overflow call handling service your customers will have a seamless experience. Our advisors will follow the training and techniques used by your in-house team, access identical information and offer the same high level of expertise. This allows us to provide you with a cost effective, high quality option when looking for a contact centre partner.

Our seamless call handling overflow service gives you the peace of mind that every element of your customer service works in tandem. This also means you can reallocate your employees’ time and expertise to where they are most needed, even in the busiest of times.

As a leading contact centre specialist our highly trained team of agents and advisors use the latest Oracle Service Cloud technology to provide the highest level of customer satisfaction possible. Using the latest technology means that we can help cut call abandonment rates, improving efficiency across your business.

If you operate internationally your phone lines can be busy 24 hours a day. We can provide a quality telephone answering service customer experience with our 24/7 out of hours call handling service.

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The Latest Call Centre Technology

Our telephony software packages will integrate with your organisation’s IT systems, creating seamless customer journeys and boosting people’s experience of interacting with your service. By choose us as you’re overflow partners your customers could benefit from our already in place, state of the art business technology.

More About our Telephony Service

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Contact

If you need our help in developing more effective, meaningful connections with customers, get in touch today.