Call Centre Overflow Services
If you operate your customer services in-house, you might find that call volumes sometimes exceed your capacity. This can mean that calls go unanswered, potentially leaving your clients without support. Our overflow call centre services can come to your rescue.
We can provide complete overflow services for your organisation. You can choose whether to contract us to provide back-up at set times, such as evening and weekend peaks, or whether to re-route calls to us whenever your own lines are busy. We have the overflow call handling skills and experience to ensure your business runs as smoothly as possible.
Seamless Overflow Call Handling
Whatever the overflow call handling scenario, you can be assured that with our overflow call center services your customers will have a seamless experience. Our advisors will follow the training and techniques used by your in-house team, access identical information and offer the same high level of expertise. Provide your customers with excellent customer service.