Live Chat Operator Services
Chatbots, or digital assistants, are a forward-thinking way to use artificial intelligence to provide a human-centred service.
They use natural language processing to automate engagements with service users. By connecting to your back-end systems, they can provide answers to customers’ queries through text or, increasingly, voice. Providing you with seamless live chat services.
Improve your customer experience
For service users, our live chat services are a prompt and efficient way to get answers and offer a welcome alternative to waiting on hold for a call handler to become available.
For organisations, they can drive business efficiencies, particularly for out-of-hours services, and enable you to reach more people and improve customer satisfaction.
Oracle Digital Assistant
Using our live chat operator services we build Artificial Intelligence (AI) powered chatbots on behalf of organisations using the Oracle Digital Assistant platform. Providing you with the most comprehensive live chat services to deliver excellent customer service to your customers.