Outsourcing customer service
Our service purpose is simple: to make a difference to peoples’ lives. So delivering meaningful and attuned digital customer service is at the very heart of everything we do. That goal is equally applicable to our clients as we take ownership and responsibility for the services we deliver on their behalf; we act as if we are a part of their organisation.
Unapologetically ‘obsessive’ about brand representation, we instil in our advisors that the purpose of their work is to embody the organisations they represent making us the perfect customer servicing outsourcing provider for your business.
Immersive customer service support team
Our customer support outsourcing team do not routinely use call scripts. Instead, we pursue a more challenging path, immersing ourselves in the culture and goals of our clients and representing them as if we were a part of their organisation. Making our outsourced customer service seamlessly fit with your business needs.
The technology we use facilitates our ‘human-centred’ approach, easing customers’ interactions with us and strengthening their connection with service providers. Allowing us to provide excellent customer service for your customers no matter what industry.
Outsource customer services to a company you can trust
Our purpose is simple: to make a positive difference in peoples’ lives. So, delivering attuned outsourced customer services is at the heart of everything we do. Our customer service team takes ownership and responsibility for the services we deliver, as if we’re a permanent part of our client’s organisation. Customer care is our number 1 priority.
As an outsourced customer service provider, we’re unapologetically ‘obsessive’ about brand representation. Our advisors embody the organisations they represent, their tone of voice, service ethos and objectives.
We understand that customer support services are multi-faceted . We cover all bases for our clients so that no matter the channel, time of day or issue at hand you can have peace of mind that Connect Assist can handle it in our dedicated call center.
Partnering with Connect Assist ultimately means one thing – excellent customer support around the clock As the UK’s leading inbound helpline call service center, our customer service team have unique experiences in understanding customer needs and achieving positive human outcomes. Customer service calls can be handled, 24 hours a a day, 7 days a week.
An Oracle Gold partner since 2011, we are also a leading CRM configuration house. We boast the largest dedicated Oracle Service Cloud implementation team in the UK and are public sector and not-for-profit industry specialists.
We have the capability, experience and technology to transform your customers’ journey, offering cloud based, secure CRM solutions, customer portals, policy automation tools, multi-channel engagement, digital assistants, live chat services and more.
We understand that outsourcing customer support services may not be something you’re looking for. But we can still help. Our independent consultancy service can help you make those important decisions and a roadmap to your journey. Our lead consultants have over 25 years’ cross sector experience to draw upon. With previous clients including Amnesty International, Guide Dogs and Macmillan Cancer Support you’re definitely in safe hands.
Our clients love our service
Whether you’re a charity looking to increase reach via helpline services, a public sector organisation trying to strengthen call support, or in the private sector seeking cutting edge digital solutions, by outsourcing customer service to our customer service staff we tailor our services to fit your needs. But don’t take our word for it, we have plenty of success stories that vouch for us.
Our organisation is enriched by the community borne of our workforce, shared values and our differences. We recruit, retain and support people with diverse life experience not because it something that we should be seen to be doing but because it is a founding principle of Connect Assist.
All of the above culminates in a simple statement describing our employment and service purpose; to create positive human outcomes.
Looking to outsource your customer services? If you think we can help you reach the levels of customer service you’re aspiring for, please get in touch.