Out of Hours Call Handling Services

Because we operate 24/7, our out of hours call handling services team are always on hand; whether you need us for three hours a day or 24, we offer flexible hours to suit all of our clients’ requirements. When customers need information from a real person, customer service outside working hours, signposting, support, counselling or onward referral, our out of hours call centre delivers professionally, efficiently and with empathy 365 days a year.

For those customers looking to provide out of office hours services, we can also provide digital assistants and chatbots to provide out-of-hours signposting and information, ensuring our clients never miss an opportunity to offer customer support.

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24/7 Call Centre Support

Giving You Continuity, Day and Night

Outsourcing your call handling operations to our out of hours call centre is often a cost-effective solution for helping organisations to increase their accessibility, reduce the potential for client frustration and improve their customers’ outcomes while taking advantage of modern communications platforms and CRM technology.

Market-leading software allows our teams to view all customer interactions that have taken place, enabling teams to work across shifts with continuity, day or night. Our out of hours call centre services provide all you need for excellent customer service not matter the time or day.

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State of the Art Call Answering Services

The Five9 technology we use automatically routes customer calls to the right advisor based on their skills profile anytime, day or night, minimising waiting times for customers 24 hours a day, and improving efficiency for businesses & organisations.

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Seamless Telephony Integration

As a leading out of hours call centre we believe it should be as hassle-free as possible for people to get the support they need . So our human approach is powered by the latest in telephony technology. Never miss a call with our seamless approach to making sure your business gets the support it needs, whenever it needs it.

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Our Commitment to You

We know that no matter which sector or industry you operate within, high quality customer service is a top priority. If handled right, customer service can be the driving force to catapult you ahead of competitors.

Customer services can also be the first line of defence for any organisation: a vital tool to help soothe customer issues and solve problems quickly. So, if your customer services aren’t firing on all cylinders, then no matter how smoothly the rest of your operation is running, you may be missing an opportunity.

With our out of hours call handling services, we make a commitment to deliver the best customer service, whatever the hour Whether you need us call answering for 2 hours a day or 24, we offer flexible hours to suit all of our clients’ requirements, all year round.

What We Offer

Our out of hours call handling services goes far beyond just having someone to answer the phones for you in the middle of the night. What we provide is a bespoke, multi-platform package that delivers impeccable customer service whenever you need it the most.

Whether you’re a charity, public or private sector organisation, we have what you need to take your customer service to the next level. If your stakeholders need information, signposting, support, counselling or onward referral, our specialists deliver all this professionally, efficiently and with empathy 24 hours a day 365 days a year.

As well as 24 hour call answering  we offer digital assistants and chatbots to provide out of hours signposting and information, ensuring our clients never miss an opportunity to showcase the very best customer support. Market-leading software allows our specialist teams to view all customer interactions that have taken place, enabling them to work across shifts with seamless continuity.

The Benefits

With Connect Assist, you never have to worry that a lack of insider knowledge or a ‘template’ approach might be all that’s out there. Our out of hours call services are designed from the ground up with your exact needs as the foundation.

Working with us is a cost-effective solution with a number of benefits. Our specialist service can help increase accessibility, reduce the potential for stakeholder frustration and improve outcomes while taking advantage of modern communications platforms and CRM technology.

Choose Connect Assist

We can take your out of hours call handling to the next level. It may seem like a small drop in the ocean, but enhancing this aspect of your service connects, engages and creates lasting relationships between you and your stakeholders. We act as a seamless extension to your business to inspire positive change through effective communications.

If you think we can help you reach the levels of customer service you’re aspiring for, please get in touch.


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Contact

If you need our help in developing more effective, meaningful connections with customers, get in touch today.