Out of Hours Call Handling Services
Because we operate 24/7, our out of hours call handling teams are always on hand; whether you need us for three hours a day or 24, we offer flexible hours to suit all of our clients’ requirements. When customers need information, signposting, support, counselling or onward referral, our out of hours call centre delivers professionally, efficiently and with empathy.
For those customers looking to provide office hours services, we can also provide digital assistants and chatbots to provide out-of-hours signposting and information, ensuring our clients never miss an opportunity to offer customer support.
Giving You Continuity, Day and Night
Outsourcing operations to our out of hours call centre is often a cost-effective solution for helping organisations to increase their accessibility, reduce the potential for client frustration and improve their customers’ outcomes while taking advantage of modern communications platforms and CRM technology.
Market-leading software allows our teams to view all customer interactions that have taken place, enabling teams to work across shifts with continuity, day or night. Our out of hours call centre services provide all you need for excellent customer service.