Call Handling Services
We are a UK based inbound helpline provider, operating dedicated call handling services on behalf of charity, third sector and public sector organisations.
Our staff are experts in their fields and, collectively, we position ourselves as collaborative and willing to share our experience of what works and what doesn’t. Providing your customers with excellent customer service.
We have specialist call handling teams providing signposting for social care charities, answering queries about council services, offering counselling for people with mental health issues, advising clients on money and debt issues and so much more.
Deciding where to invest time and money in your organisation can be difficult. With so many moving parts, knowing what to improve and how, can be the difference between stagnation and growth.
Inbound call handling services can sometimes be overlooked when weighing things up. If things are ticking along in the call handling department, then it may not need evaluating? Think again.
For businesses & organisations in all sectors – charity, public, private or otherwise – ensuring your call answering services are the best they can be, greatly impacts your ability to manage customer relationships. How you go about reaching this level of service, is where we come in.
What We Offer
We are the UK’s leading inbound call answering service provider, with a proven track record of helping organisations reach higher standards. Our staff are experts in their fields, collectively position ourselves as collaborators, working alongside and in sync with whatever it is your entity specialises in.
We have specialist call answering agents that provide signposting for social care, answering queries about council services, customer service line queries, offering counselling for people with mental health issues, advising clients on money and debt issues and so much more.
No organisation is the same, so we tailor our offerings with your operation at the centre. We even offer out of hours call handling, so you never miss a beat. Outsourcing your call handling operations is often a cost-effective solution for helping organisations to increase their accessibility, reduce the potential for client frustration and improve their customers’ outcomes while taking advantage of modern communications platforms available 24 hours a day.
Reduce business overheads, never miss a call, increase productivity and save money all while getting a expert telephone answering service from highly trained call centre agents.
Choosing Connect Assist
Naturally, there will be hesitancies when outsourcing any element of your services to an outside company. Fears around integration and a specialist knowledge of how your business works are understandable.
But rest assured that our inbound call handling services are tried and tested to produce results, time and time again. We merge with your daily activity to provide seamless call handling around the clock, or in those busy periods when you need help the most.
Not only can we alleviate some of the strain that a high number of callers often accumulates, but we also subsequently allow you to redistribute personnel to improve other aspects of your organisation.
This is just a brief overview of what we can offer your organisation and how we can improve its operation together. We build a call handling service around your needs, so if you think we would be a good fit, talk to us today.
Cutting Edge Telephone Answering Services
The Five9 software we use automatically routes customer calls to the right advisor based on their skills profile, minimising waiting times for customers and improving efficiency for businesses & organisations.
State of the Art Telephony
As a leading call centre service provider we believe it should be as hassle-free as possible for people to get the support they need. So our human approach is powered by the latest in telephony technology.
That makes for speedier connections between callers and advisors, more effective resolutions to callers’ queries, and cost savings for businesses.
With you every step of the way
To ensure this support is accessible, we take a multi-channel approach to customer service, as well as telephone answering, we operate using text, email and web services to ensure that customers can reach us in whichever way is best for them. Our outsourced customer services & outsourced live chat services ensure no call or inquiry gets missed.
Should customers use more than one channel, our communications platform and CRM software brings together all interactions so no steps of your customers’ journeys are missed. Quality customer service is our number one priority.