Struggling with high call volumes to your helpline?
We’re here to help.
We provided empathetic, outsourced and cost-effective helpline solutions on behalf of our charity clients.
As the largest UK helpline provider, we’ve been providing transformational, efficient and accessible contact centre services to charity brands for the past 16 years. In 2022 we helped 1.2m service users.
How can we help you?
Support when it's needed the most
Information & signposting
We work on behalf of many charities, public sector organisations and coalitions to help customers navigate the services available to them to find solutions for their own circumstances.
Counselling
We support people living with mental health challenges, loneliness and emotional trauma. We provide outcome-focused therapy by phone, video and email and can also refer customers toward face to face counselling.
Triage
Through our helplines, we undertake a careful case assessment, taking time to listen. We call this ‘triage’. Our advisors draw upon their extensive training to unearth the challenges people are facing and ensure they receive the right support.
Overflow
Our overflow call handling services provide complete overflow services for your organisation. You can choose whether to contract us to provide back-up at set times, such as evening and weekend peaks, or whether to re-route calls to us whenever your own lines are busy.
British Sign Language
This first of it’s kind native BSL engagement service ensures that Deaf people who use British Sign Language as their first or preferred language, can engage directly with a business or organisation.