Digital assistants
We build Artificial Intelligence (AI) powered chatbots on behalf of organisations using the Oracle Digital Assistant platform.
The Oracle assistant provides the tools to create a voice or text chatbot that can import FAQs to automate common enquiries, connect to your backend systems, and hand over to support staff where necessary.
Integration and machine learning
The Oracle digital assistant can operate through several conversational interfaces, including Facebook Messenger, Amazon Echo and Google Home, making it an easy-to-use tool for today’s service users.
Using the Oracle cloud digital assistant our chatbots collect and analyse data, using machine learning to improve the customer experience and enabling organisations to gain real-time insights for continuous improvement.
Benefits of a Oracle Chatbot
For companies, digital assistants offer many advantages, especially when it comes to supporting employees and customers or to improve efficiency. By using Oracle digital assistants, a company can:
- Save money Digital assistants can take over the communication with customers and employees helping to reduce personnel costs. By moving the handling of redundant tasks or the fast execution of tasks to digital assistants, employees have more time for business-critical tasks. You also no longer need to employee a real life person to provide customer support around the clock, allowing you to invest your staff costs elsewhere.
- On-going improvement through AI learning Oracle digital assistants collect data in real time that businesses can use to continuously improve the usability and learn more about their customers and employees in order to improve its own performance over time.
- Offer a better/quicker service Time can be a key factor when judging the customer service of a company. Digital assistants such as the Oracle chatbot, provide human-like communication at a much faster speed, allowing your customers great customer service in a fraction of the time it would take a human to human interaction.
Rapid returns on AI investment
Our live chat operator service delivers a digital assistant to provide an intelligent front end for your customers and to help your agents. The package includes all you need to get the Oracle Digital Assistant up and running in your organization.
We work closely with you from the start
Discovery
We work with you to identify a knowledge area in which to launch the Oracle digital assistant. We then agree the people and timescales using a template project plan. Once agreed we go into implementation.
Service Set up
The digital assistant is set up to work in your environment.
Testing
There is always a robust testing period to ensure the solution works to your requirements. You are involved at this stage and sign off all the details specified in the project plan.
GO-LIVE
Supported cut-over to production environment and Gold Support Package for on-going maintenance
Digital Assistant & Oracle Insights
Contact
If you need our help in developing more effective, meaningful connections with customers, get in touch today.
