Quality Policy
This Quality policy was drafted to record the commitment of Connect Assist Limited, and its employees, to quality in all areas of the company operation.
We are guided by the principal that ‘quality leads to growth’, with the positive effect that service quality has upon customer satisfaction, customer loyalty and, in turn, to our sustainable growth. The Leadership team are committed to developing and implementing measurable policies and processes, while considering the quality of the Company’s services by:
- Providing a professional, ethical and consistent service to our clients, and their service users, by delivering and maintaining excellent quality standards, appropriate to their need, throughout the company via our ISO 9001 compliant Business Management System
- Meeting customer requirements and getting things right first time
- Fostering customer confidence by implementing policies and processes that comply with the requirements of ISO 9001, the International Quality Management System standard
- Continually improving the ISO 9001 compliant Business Management System through the establishment and regular review of measurable quality objectives at relevant functions and levels of the organisation
- Setting realistic quality objectives and targets as part of the annual business planning and budgeting process, and ensuring progress against these are reviewed as part of regular Business Management System Action Group meetings
- Committing to comply with business and legal regulatory requirements and contractual quality obligations
- Ensuring compliance through the supply chain to ensure that all goods and services that we acquire reflect the same high quality standards as our own
- Creating processes to identify, review and address the risks and opportunities to the Company’s ability to meet this policy
- Communicating all relevant quality policies to customers, employees and interested parties
- Regularly reviewing the Business Management System and required resources, to ensure its continuing suitability, as part of the annual management review process
