As our lives become increasingly digitised, what role do Charity Helplines have and how are they changing to meet the needs and expectations of their service users?

Do helplines really make a difference or is just a matter of time before self-serve websites and chatbots offer better value?

We’re Connect Assist. We run Helplines, big and small, and with our clients, focus our energies on creating positive human outcomes.

The 2020 Helpline Survey is a unique opportunity to explore what’s happening in your Charity’s space; what’s new, what’s the same and what needs to change. The more Charities that contribute, the more valuable the final report will be to everyone who takes part.

What do you get in return?

A report that will draw paint a picture of the changes taking place in the sector, draw together the statistics and offer conclusions based on our experience as a specialist Helpline provider.

You can opt in to receive a priority copy of the Helpline Report at the end of the survey. To all those that take part, we’d also like to invite you to a briefing session, where we’ll be revealing the results in London in April.