As a leading telephony service provider we believe it should be as hassle-free as possible for people to get the support they need. So our human approach is powered by the latest in telephony technology.
That makes for speedier connections between callers and advisors, more effective resolutions to callers’ queries, and cost savings for businesses.
What is Telephony?
With more organisations than ever opting for telephony services, it’s important to know exactly what they are and how they can help. Understanding what telephony services can offer can really drive your operation forward.
So, what are telephony services exactly? Essentially, this is the traditional phoneline reinvented. Hosted telephony eliminates many of the complications of old-style phone lines, as all calls are made and received via high-speed internet connection.
This means there is no need to worry about maintenance or running of a phone system, it allows flexibility to make calls via desktop, headsets or mobiles and the savings involved make for a very popular option for many office-based businesses.
Connect Assist Telephony Services
Our human approach is powered by the latest in telephony service technology.
This results in speedier connections between callers and advisors, more effective resolutions to callers’ queries, and cost savings for businesses, charities and public sector organisations alike.
Our telephony software packages will integrate with your organisation’s IT & phone systems, creating seamless customer journeys and boosting people’s experience of interacting with your service.
Five9 Cloud Contact Centre
Five9 is a user-friendly cloud contact centre solution. A cloud-based multichannel Communications Platform that is used across our contact centres. It is a modern, cutting edge telephone system built for large scale customer service operations and integrates fully with our Customer Relationship Management software.
Why Connect Assist
Choosing to outsource any part of your organisation to an external body can be daunting. You may question whether they can align with your values and work ethic, or if they can fully integrate with your daily operations.
Connect Assist specialises in all of the above, providing market leading telephony services. We relieve pressure on your organisation, allowing you focus your expert attention on areas of growth instead.
This provides the foundation for a more efficient operation, ultimately enabling the development and innovation you strive for.
If you think our telephony services could be the right fit for you, contact us for more details.