Gemma Banks

Gemma Banks

HR Business Partner

After three years travelling and working as a holiday rep, Gemma decided it was time to start her career in HR. She found an opportunity as an HR Assistant for a large pharmaceuticals company, and developed a real passion for working with people and understanding how “people practices” fit with business objectives. 

Since then, she’s acquired 13 years’ experience in HR, including eight years in management positions, mainly in small to medium enterprises. She’s Level 7 qualified and is proud to have been awarded chartered status from the Chartered Institute of Personnel Directors. She also holds qualifications in coaching and mentoring, and business management. 

Gemma says the best thing about her job is the contact she has with all departments, meeting staff from the recruitment process onwards and supporting them with personal issues, training and development. She’s also in charge of implementing new HR software, reviewing policies and procedures, and aligning the HR department to Connect Assist’s strategic goals.

Gemma loves working for Connect Assist as “its whole ethos fits with my values – it was set up with the core aim of providing sustainable employment to an area that struggles with jobs growth, and this is embedded in our culture”. She loves the “talented individuals who make a difference to people’s lives, one call at a time”; the “promote from within” culture; and the openness of those in leadership roles. She says: “This is a business that wants its employees to feel as though they have a voice.”

Outside work, Gemma is to be found enjoying every moment of time she spends with her young daughter.

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