Customer Service Advisor: Migrant Help Team

Customer Service Advisor: Migrant Help Team

Hours: 37.5 per week (excluding breaks)
Salary: £20,000

Overview

At Connect Assist, the role of our Advisors is not a standard Customer Service Advisor role. The positions are challenging, but incredibly rewarding and no two calls are the same. We work with a variety of well-known and smaller organisations from charity, third sector and government sectors, but are in the process of expanding our Migrant Help Contact Centre to support the provision of this critical service to immigrants based within the UK. As such have a number of opportunities available for immediate start.

The Migrant Help team focusses on providing support and information to what can often be vulnerable service users with safeguarding concerns regarding a range of topics such as housing, finance and the outcome of visa applications to name a few.

We are looking for individuals who enjoy working in a fast-paced environments, are comfortable dealing with the full array of human emotions and can focus on meeting the needs of the Customer’s query within the remit of what we are able to provide. 5 x 8 hours shifts between 08.00 – 20.00 Monday to Sunday. Approx 1 weekend working in 3.

Main duties and responsibilities

•Provision of multi-channel information services to immigrant travelling into the UK
•Provision of accurate, meaningful and consistent information
•Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority;
•Work with colleagues to ensure the highest level of customer satisfaction;
•Ensure continuous service improvement, initiating, and responding to change in a positive manner;
•Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001

Skills and experience

Full training will be provided for all new employees so experience within a similar role is not essential.

•Strong emotional resilience is essential for this role
•Proven experience of working in fast paced, customer facing environment is beneficial, but not essential
•Ability to work in fast paced and and pressurised environments
•Excellent communication and interpersonal skills
•Ability to empathise with people at all levels
•Ability to manage and resolve complaints

Perks

•Private health cash back plan covering costs for dental, optical, chiropody, combined physiotherapy, flu jabs, massage, allergy testing and more.
•24/7 counselling and support helpline
Thrive wellbeing app
24/7 virtual GP appointments
Discounted gym membership
Discounts across a number of online & high street shops

If all of the above sounds like the right challenge for your next role, please submit an application below and if shortlisted a member of the recruitment team will be in touch to invite you to an assessment centre.

As an equal opportunities and disability confident employer we believe diversity brings advantages to our clients, our business and our employees.

We are committed to building an inclusive environment and welcome suitable applications from all

To apply for this job email your details to careers@connectassist.co.uk.

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