Struggling with high call volumes to your helpline?

We’re here to help.

As an outsource provider, we specialise in helplines that support vulnerable people. We offer expert advisors and provide multi-channel communications and supporting CRM technology to deliver positive human outcomes.

Since 2006, we’ve worked with charities and the public sector, driving positive change and improving service and support for the people who need it most.

In 2021 alone, we helped over 1.4 million service users on behalf of charity organisations across the UK.

We work at the ‘sharp end’ of contact centre services, supporting people facing severe challenges in their lives and many more simply looking for answers; all delivered through our uniquely human approach.

Get in touch today

Helpline services

Support when it's needed the most

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Information & signposting

We work on behalf of many charities, public sector organisations and coalitions to help customers navigate the services available to them to find solutions for their own circumstances.

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Counselling

We support people living with mental health challenges, loneliness and emotional trauma. We provide outcome-focused therapy by phone, video and email and can also refer customers toward face to face counselling.

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Triage

Through our helplines, we undertake a careful case assessment, taking time to listen. We call this ‘triage’. Our advisors draw upon their extensive training to unearth the challenges people are facing and ensure they receive the right support.

Helpline servicesexpert BDMA advisors

Overflow

Our overflow call handling services provide complete overflow services for your organisation. You can choose whether to contract us to provide back-up at set times, such as evening and weekend peaks, or whether to re-route calls to us whenever your own lines are busy.

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British Sign Language

 This first of it’s kind native BSL engagement service ensures that Deaf people who use British Sign Language as their first or preferred language, can engage directly with a business or organisation. 


How can we help you?