Oracle Knowledge Base

Oracle service cloud knowledge base service users and support staff alike benefit from the Knowledge Base, which uses self-learning technology and social knowledge learning to keep content up to date.

It combines knowledge management software technology with social media collaboration, learning from every interaction to create a dynamic source of information that improves the customer experience.

With knowledge base software users can discuss, rate and subscribe to any answers in your knowledge base, reducing customer service costs and improving customer satisfaction.

Oracle Knowledge Base


If you need our help in developing more effective, meaningful connections with customers, get in touch today.