Oracle Customer Portal
Many service users today expect to have control over when and how they access information and engage with services.
Oracle’s Customer Portals offer a wide range of immediate self-service options to minimise pressures on customer service staff. They allow people to access information, search for answers, query support staff, enter discussions with the user community, and request chats with advisors.
Any information customers enter, such as feedback on an answer, is immediately visible to support staff with customer portal software.
Organisations can customise the oracle cloud customer portal to suit the service and its users by editing the template, pages and ‘widgets’ that make up the interface.