Oracle Customer Portal
Many service users today expect to have control over when and how they access information and engage with services.
Oracle’s Customer Portals offer a wide range of immediate self-service options to minimise pressures on customer support staff.
They allow people to access information, search for answers, query support staff, enter discussions with the user community, and request chats with advisors.
Any information customers enter, such as feedback on an answer, is immediately visible to support staff with customer portal software.
We can customise the Portal to suit the service and its users by editing the template, pages and ‘widgets’ that make up the interface.
Online customer interface
Oracle Customer Portal is an online customer support interface to bolster self service, making sure that your requirements for uploads are met.
Typical uses includes providing customer an ability to:
- Search for information
- Review the contents of a knowledge base
- Ask questions of customer support staff
- Request a chat session
- Manage their account information
- Upload evidentiary documents
Secure, tested, proven
Discover how Oracle Customer Portal can help your organisation.
Find out how we rapidly implemented Oracle Customer Portal to avoid a significant backlog developing in central government applications.
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