Oracle Cross Channel Marketing

Social media, mobile, webchats, phone calls, text – there’s a range of communications channels these days that allow service providers to strengthen engagement with customers.

But this also presents a challenge: how to ensure that communication remains seamless, no matter which channels customers choose.

Oracle Service Cloud integrates all channels into one administration interface. That provides support staff with the entire interaction history of each customer so they can provide a seamless and high-quality service.

Oracle Cross Channel Marketing


If you need our help in developing more effective, meaningful connections with customers, get in touch today.