Maximising Potential

Deciding where to invest time and money in your organisation can be difficult. With so many moving parts, knowing what to improve and how, can be the difference between stagnation and growth.

Inbound call handling services can sometimes be overlooked when weighing things up. If things are ticking along in the call handling department, then it may not need evaluating? Think again.

For businesses & organisations in all sectors – charity, public, private or otherwise – ensuring your call answering services are the best they can be, greatly impacts your ability to manage customer relationships. How you go about reaching this level of service, is where we come in.

What We Offer

We are the UK’s leading inbound call answering service provider, with a proven track record of helping organisations reach higher standards. Our staff are experts in their fields, collectively position ourselves as collaborators, working alongside and in sync with whatever it is your entity specialises in.

We have specialist call answering agents that provide signposting for social care, answering queries about council services, customer service line queries, offering counselling for people with mental health issues, advising clients on money and debt issues and so much more.

No organisation is the same, so we tailor our offerings with your operation at the centre. We even offer out of hours call handling, so you never miss a beat. Outsourcing your call handling operations is often a cost-effective solution for helping organisations to increase their accessibility, reduce the potential for client frustration and improve their customers’ outcomes while taking advantage of modern communications platforms available 24 hours a day.

Reduce business overheads, never miss a call, increase productivity and save money all while getting a expert telephone answering service from highly trained call centre agents.

Choosing Connect Assist

Naturally, there will be hesitancies when outsourcing any element of your services to an outside company. Fears around integration and a specialist knowledge of how your business works are understandable.

But rest assured that our inbound call handling services are tried and tested to produce results, time and time again. We merge with your daily activity to provide seamless call handling around the clock, or in those busy periods when you need help the most.

Not only can we alleviate some of the strain that a high number of callers often accumulates, but we also subsequently allow you to redistribute personnel to improve other aspects of your organisation.

Learn More

This is just a brief overview of what we can offer your organisation and how we can improve its operation together. We build a call handling service around your needs, so if you think we would be a good fit, talk to us today.